As email becomes an increasingly clogged communication mechanism, businesses looking for more direct ways to communicate with their customers in a B2B context have been turning to Slack, Microsoft Teams, Discord and other channels. But tracking those conversations and making sure they get directed to the right people is challenging for businesses.
That’s where Pylon, an early-stage startup, comes in. It helps companies manage, prioritize and direct messages from these channels to the right people, even working with tools like Zendesk to create tickets when it makes sense.
Today Pylon announced a $3.2 million seed investment. The company, which launched in November, was also a member of the Winter 2023 Y Combinator cohort.
Company co-founder Marty Kausas says that he and his co-founders, Robert Eng and Advith Chelikani, began observing at their previous jobs that companies were increasingly moving B2B conversations from email to Slack for more direct and personal discussions. At the same time, they saw their companies struggling to manage these conversations. READ MORE
